{"id":9841,"date":"2026-03-24T09:17:07","date_gmt":"2026-03-24T09:17:07","guid":{"rendered":"https:\/\/prettyflowers.shop\/?page_id=9841"},"modified":"2026-04-22T15:05:16","modified_gmt":"2026-04-22T15:05:16","slug":"terms","status":"publish","type":"page","link":"https:\/\/prettyflowers.shop\/en\/terms\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-f42e792\" data-block-id=\"f42e792\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-f42e792-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4a55ccd\" data-v=\"4\" data-block-id=\"4a55ccd\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4a55ccd-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4a55ccd-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ae75096\" data-block-id=\"ae75096\"><style>.stk-ae75096 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-ae75096 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-ae75096 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">Last updated: November 14, 2025.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d41d3b4\" data-block-id=\"d41d3b4\"><style>.stk-d41d3b4 {margin-bottom:12px !important;}.stk-d41d3b4 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-d41d3b4 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-d41d3b4 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">These terms and conditions (\u201cTerms\u201d) govern the purchase of products and services that the company Lovely Roses offers to customers via the website www.lovelyroses.ge (\u201cWebsite\u201d).<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0b9dd7c\" id=\"1-general-provisions\" data-block-id=\"0b9dd7c\"><style>.stk-0b9dd7c {margin-top:12px !important;margin-bottom:12px !important;}.stk-0b9dd7c .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-0b9dd7c .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">1. General provisions<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-558c851\" data-block-id=\"558c851\"><style>.stk-558c851 {margin-bottom:12px !important;}.stk-558c851 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-558c851 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-558c851 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">1.1. By placing an order on the Website, you (\u201cCustomer\u201d) confirm that you have read, understood, and agree to these Terms. Accepting these Terms is mandatory to place an order online.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-536e64d\" data-block-id=\"536e64d\"><style>.stk-536e64d {margin-bottom:12px !important;}.stk-536e64d .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-536e64d .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-536e64d .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">1.2. Customers who do not agree to these Terms can still purchase our products:\n\u2013 by visiting our physical shop; or\n\u2013 via the Wolt or Glovo platforms (based on their respective terms).<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-60a9e0d\" data-block-id=\"60a9e0d\"><style>.stk-60a9e0d {margin-bottom:12px !important;}.stk-60a9e0d .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-60a9e0d .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-60a9e0d .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">1.3. The company reserves the right to change or update these Terms at any time. The version active at the moment of placing the order applies.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f05447f\" id=\"2-company-information\" data-block-id=\"f05447f\"><style>.stk-f05447f {margin-top:12px !important;margin-bottom:12px !important;}.stk-f05447f .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-f05447f .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">2. Company information<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2841933\" data-block-id=\"2841933\"><style>.stk-2841933 {margin-bottom:12px !important;}.stk-2841933 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-2841933 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-2841933 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">2.1. Company details:\n\nLegal Entity: LLC Lovely Roses\nLegal Address: Tbilisi, Vera, 10 Shalva Ghambashidze St.\nIdentification Number: 405108146\nEmail: hello@lovelyroses.ge\nPhone: 598338699<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-86f7d6d\" id=\"3-placing-an-order\" data-block-id=\"86f7d6d\"><style>.stk-86f7d6d {margin-top:12px !important;margin-bottom:12px !important;}.stk-86f7d6d .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-86f7d6d .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">3. Placing an order<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f78be99\" data-block-id=\"f78be99\"><style>.stk-f78be99 {margin-bottom:12px !important;}.stk-f78be99 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-f78be99 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-f78be99 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">3.1. To accept and fulfill your order, the following information is required:<br>Sender&#8217;s name;<br>Sender&#8217;s phone number;<br>Sender&#8217;s email address;<br>Recipient&#8217;s name;<br>Recipient&#8217;s phone number;<br>Delivery address;<br>Optional greeting card text.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7475fda\" data-block-id=\"7475fda\"><style>.stk-7475fda {margin-bottom:12px !important;}.stk-7475fda .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-7475fda .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-7475fda .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">3.2. This information is necessary for the performance of the contract (processing and delivering the order). The customer is responsible for the accuracy of the information provided. Incorrect or incomplete information may cause delivery delays or unsuccessful delivery, for which the company is not liable.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-cda6565\" data-block-id=\"cda6565\"><style>.stk-cda6565 {margin-bottom:12px !important;}.stk-cda6565 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-cda6565 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-cda6565 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">3.3. After successful payment, the customer receives an order confirmation email.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-eb11c2c\" data-block-id=\"eb11c2c\"><style>.stk-eb11c2c {margin-bottom:12px !important;}.stk-eb11c2c .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-eb11c2c .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-eb11c2c .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">3.4. The company is authorized to contact the customer via the provided phone number or email, including in the following cases:\n\u2013 if the courier cannot reach the recipient;\n\u2013 if additional information needs to be confirmed;\n\u2013 if flower availability changes and substitution must be discussed;\n\u2013 to send a photo of the prepared bouquet.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3ca38ef\" data-block-id=\"3ca38ef\"><style>.stk-3ca38ef {margin-bottom:12px !important;}.stk-3ca38ef .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-3ca38ef .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-3ca38ef .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">3.5. The company reserves the right to refuse or cancel an order if:\n\u2013 there is suspicion of fraud or misuse;\n\u2013 the provided information is clearly insufficient or incorrect;\n\u2013 the order cannot be completed due to external circumstances beyond company control;\n\u2013 the customer behaves abusively.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-26eeb2b\" id=\"4-product-characteristics-and-substitution-policy\" data-block-id=\"26eeb2b\"><style>.stk-26eeb2b {margin-top:12px !important;margin-bottom:12px !important;}.stk-26eeb2b .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-26eeb2b .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">4. Product characteristics and substitution policy<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1b765be\" data-block-id=\"1b765be\"><style>.stk-1b765be {margin-bottom:12px !important;}.stk-1b765be .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-1b765be .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-1b765be .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">4.1. Flowers are natural products; therefore, slight differences in color, size, and shape compared to website photos are possible.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d11a994\" data-block-id=\"d11a994\"><style>.stk-d11a994 {margin-bottom:12px !important;}.stk-d11a994 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-d11a994 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-d11a994 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">4.2. If certain flowers or materials are unavailable due to seasonality or lack of stock, the company may offer a similar or higher-value substitute. In such cases, the company may contact the customer in advance to confirm.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-36a1b4a\" id=\"5-prices-and-payment\" data-block-id=\"36a1b4a\"><style>.stk-36a1b4a {margin-top:12px !important;margin-bottom:12px !important;}.stk-36a1b4a .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-36a1b4a .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">5. Prices and payment<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-e92dc4c\" data-block-id=\"e92dc4c\"><style>.stk-e92dc4c {margin-bottom:12px !important;}.stk-e92dc4c .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-e92dc4c .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-e92dc4c .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">5.1. Prices on the Website include all applicable taxes (e.g., VAT). Delivery fees and additional charges are clearly displayed during checkout.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-e84d434\" data-block-id=\"e84d434\"><style>.stk-e84d434 {margin-bottom:12px !important;}.stk-e84d434 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-e84d434 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-e84d434 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">5.2. Payment is made at the time of placing the order. Processing begins only after successful payment.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-efb7415\" id=\"6-delivery-terms\" data-block-id=\"efb7415\"><style>.stk-efb7415 {margin-top:12px !important;margin-bottom:12px !important;}.stk-efb7415 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-efb7415 .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">6. Delivery terms<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-6a04e18\" data-block-id=\"6a04e18\"><style>.stk-6a04e18 {margin-bottom:12px !important;}.stk-6a04e18 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-6a04e18 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-6a04e18 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">6.1. Delivery is made in Tbilisi and other regions as indicated on the Website or in the order form.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-8ea6687\" data-block-id=\"8ea6687\"><style>.stk-8ea6687 {margin-bottom:12px !important;}.stk-8ea6687 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-8ea6687 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-8ea6687 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">6.2. The company will make every effort to deliver within the selected time window; however, exact minute-by-minute delivery time is not guaranteed.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-dbad01d\" data-block-id=\"dbad01d\"><style>.stk-dbad01d {margin-bottom:12px !important;}.stk-dbad01d .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-dbad01d .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-dbad01d .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">6.3. Delivery delays may occur due to circumstances beyond the company&#8217;s control:\n\u2013 traffic congestion;\n\u2013 weather conditions;\n\u2013 restricted building access;\n\u2013 incorrect or incomplete address or phone number;\n\u2013 exceptionally high order volumes on holidays (Dec 31, Feb 14, Mar 3 &amp; 8).<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c5b83c2\" data-block-id=\"c5b83c2\"><style>.stk-c5b83c2 {margin-bottom:12px !important;}.stk-c5b83c2 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-c5b83c2 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-c5b83c2 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">6.4. If the courier cannot reach the recipient:\n\u2013 the company will attempt to contact both the recipient and the sender;\n\u2013 redelivery may be scheduled;\n\u2013 redelivery may incur an additional fee.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d5735f1\" data-block-id=\"d5735f1\"><style>.stk-d5735f1 {margin-bottom:12px !important;}.stk-d5735f1 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-d5735f1 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-d5735f1 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">6.5. If the recipient refuses to accept the bouquet, the order is considered fulfilled, and no refund applies.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ceb7de9\" id=\"7-cancellation-returns-and-refunds\" data-block-id=\"ceb7de9\"><style>.stk-ceb7de9 {margin-top:12px !important;margin-bottom:12px !important;}.stk-ceb7de9 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-ceb7de9 .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">7. Cancellation, returns and refunds<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4b68aab\" data-block-id=\"4b68aab\"><style>.stk-4b68aab {margin-bottom:12px !important;}.stk-4b68aab .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-4b68aab .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-4b68aab .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">7.1. Under Georgian consumer protection law, the 14-day return right does not apply to:\n\u2013 perishable products; and\n\u2013 individually prepared (custom-made) items.\nBouquets fall within these categories.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-af90991\" data-block-id=\"af90991\"><style>.stk-af90991 {margin-bottom:12px !important;}.stk-af90991 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-af90991 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-af90991 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">7.2. Order cancellation:\n\u2013 if bouquet preparation has not yet started, the order may be cancelled and fully refunded;\n\u2013 if preparation has already begun, the order is non-refundable;\n\u2013 if the bouquet is ready or the courier is already on the way, cancellation is impossible.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-fc81dce\" data-block-id=\"fc81dce\"><style>.stk-fc81dce {margin-bottom:12px !important;}.stk-fc81dce .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-fc81dce .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-fc81dce .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">7.3. Quality-related claims:\nIf the bouquet is visibly damaged upon delivery or significantly differs from the description, the customer must:\n\u2013 contact us within 2 hours of delivery;\n\u2013 provide photo evidence;\nIf justified, the company will offer replacement or reimbursement.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-696c798\" data-block-id=\"696c798\"><style>.stk-696c798 {margin-bottom:12px !important;}.stk-696c798 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-696c798 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-696c798 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">7.4. The following are not considered quality issues:\n\u2013 natural flower variations;\n\u2013 incorrect address or phone number provided by customer;\n\u2013 recipient unreachable;\n\u2013 flowers wilting after delivery due to recipient&#8217;s lack of care;\n\u2013 differences caused by seasonality or market availability.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-47e62a6\" id=\"8-complaint-handling\" data-block-id=\"47e62a6\"><style>.stk-47e62a6 {margin-top:12px !important;margin-bottom:12px !important;}.stk-47e62a6 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-47e62a6 .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">8. Complaint handling<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-970da13\" data-block-id=\"970da13\"><style>.stk-970da13 {margin-bottom:12px !important;}.stk-970da13 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-970da13 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-970da13 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">8.1. Complaints may be submitted via email: hello@lovelyroses.ge<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-9d20fa0\" data-block-id=\"9d20fa0\"><style>.stk-9d20fa0 {margin-bottom:12px !important;}.stk-9d20fa0 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-9d20fa0 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-9d20fa0 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">8.2. The company must respond to complaints within 3 calendar days in accordance with applicable law.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9f16d0a\" id=\"9-personal-data-processing-necessary-processing-only\" data-block-id=\"9f16d0a\"><style>.stk-9f16d0a {margin-top:12px !important;margin-bottom:12px !important;}.stk-9f16d0a .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-9f16d0a .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">9. Personal data processing (necessary processing only)<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4371819\" data-block-id=\"4371819\"><style>.stk-4371819 {margin-bottom:12px !important;}.stk-4371819 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-4371819 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-4371819 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">9.1. The company processes only the personal data necessary for:\n\u2013 receiving and processing orders;\n\u2013 delivering the order;\n\u2013 sending order status notifications (\u201cout for delivery\u201d, \u201cdelivered\u201d);\n\u2013 resolving delivery-related issues;\n\u2013 fulfilling legal and accounting obligations.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7895949\" data-block-id=\"7895949\"><style>.stk-7895949 {margin-bottom:12px !important;}.stk-7895949 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-7895949 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-7895949 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">9.2. The legal bases for processing are:\n\u2013 performance of a contract (receiving and delivering the order);\n\u2013 legitimate interest (security, fraud prevention, record-keeping).<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f6c6f03\" data-block-id=\"f6c6f03\"><style>.stk-f6c6f03 {margin-bottom:12px !important;}.stk-f6c6f03 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;font-style:italic !important;}@media screen and (max-width:999px){.stk-f6c6f03 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-f6c6f03 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">Personal data for marketing purposes is processed only based on separate explicit consent, given in a separate checkbox, and is not part of the agreement to these Terms.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d4f1d57\" data-block-id=\"d4f1d57\"><style>.stk-d4f1d57 {margin-bottom:12px !important;}.stk-d4f1d57 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-d4f1d57 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-d4f1d57 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">9.3. Order-related personal data is retained for up to 3 years and then securely deleted.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-693b48d\" data-block-id=\"693b48d\"><style>.stk-693b48d {margin-bottom:12px !important;}.stk-693b48d .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-693b48d .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-693b48d .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">9.4. Access to personal data is restricted:\n\u2013 only the company&#8217;s director and responsible managers have access;<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-88f23d6\" data-block-id=\"88f23d6\"><style>.stk-88f23d6 {margin-bottom:12px !important;}.stk-88f23d6 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-88f23d6 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-88f23d6 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">9.5. Anti-impersonation and verification policy\nTo protect customers\u2019 personal data and privacy:\n\u2013 the company will not disclose or confirm any information about an order, sender, or recipient without verification;\n\u2013 the company may request the order number, payment confirmation, or other proof;\n\u2013 if verification fails or impersonation is suspected, the company may refuse to provide any information.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d79bf82\" data-block-id=\"d79bf82\"><style>.stk-d79bf82 {margin-bottom:12px !important;}.stk-d79bf82 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-d79bf82 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-d79bf82 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">9.6. Customer rights\nCustomers have the right to:\n\u2013 request information about their personal data;\n\u2013 request correction of data;\n\u2013 request deletion or restriction of processing where legally applicable.\nRequests may be sent to: hello@lovelyroses.ge<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-dddbf40\" id=\"10-marketing-communications-optional-consent\" data-block-id=\"dddbf40\"><style>.stk-dddbf40 {margin-top:12px !important;margin-bottom:12px !important;}.stk-dddbf40 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-dddbf40 .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">10. Marketing communications (optional consent)<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4d3f84c\" data-block-id=\"4d3f84c\"><style>.stk-4d3f84c {margin-bottom:12px !important;}.stk-4d3f84c .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-4d3f84c .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-4d3f84c .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">10.1. Marketing messages (promotions, offers, updates) are sent only to customers who separately provide consent via a dedicated checkbox.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-fd46a7c\" data-block-id=\"fd46a7c\"><style>.stk-fd46a7c {margin-bottom:12px !important;}.stk-fd46a7c .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-fd46a7c .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-fd46a7c .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">10.2. Marketing consent is not mandatory to place an order and does not affect order processing.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c1c1050\" data-block-id=\"c1c1050\"><style>.stk-c1c1050 {margin-bottom:12px !important;}.stk-c1c1050 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-c1c1050 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-c1c1050 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">10.3. Customers may withdraw marketing consent at any time via the unsubscribe link in the email or by contacting us.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-09ffd4c\" data-block-id=\"09ffd4c\"><style>.stk-09ffd4c {margin-bottom:12px !important;}.stk-09ffd4c .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-09ffd4c .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-09ffd4c .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">10.4. Without marketing consent, the company sends only:\n\u2013 order confirmations;\n\u2013 delivery status notifications;\n\u2013 other essential operational messages.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-bf5c7e0\" id=\"11-right-to-refuse-service\" data-block-id=\"bf5c7e0\"><style>.stk-bf5c7e0 {margin-top:12px !important;margin-bottom:12px !important;}.stk-bf5c7e0 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-bf5c7e0 .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">11. Right to refuse service<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3b9e1c6\" data-block-id=\"3b9e1c6\"><style>.stk-3b9e1c6 {margin-bottom:12px !important;}.stk-3b9e1c6 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-3b9e1c6 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-3b9e1c6 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">11.1. The company may refuse or cancel an order if:\n\u2013 the customer does not accept these Terms;\n\u2013 provided data is incorrect or insufficient;\n\u2013 there is suspicion of fraud or illegal activity;\n\u2013 delivery is impossible due to external circumstances;\n\u2013 the customer behaves abusively.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c9d58dd\" id=\"12-limitation-of-liability\" data-block-id=\"c9d58dd\"><style>.stk-c9d58dd {margin-top:12px !important;margin-bottom:12px !important;}.stk-c9d58dd .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-c9d58dd .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">12. Limitation of liability<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a62f0fc\" data-block-id=\"a62f0fc\"><style>.stk-a62f0fc {margin-bottom:12px !important;}.stk-a62f0fc .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-a62f0fc .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-a62f0fc .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">12.1. The company is not liable for:\n\u2013 delivery delays caused by circumstances beyond company control (traffic, weather, access restrictions);\n\u2013 incorrect or incomplete delivery data provided by the customer;\n\u2013 recipient refusal to accept the order;\n\u2013 flower deterioration after delivery due to lack of care.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-e1d5342\" data-block-id=\"e1d5342\"><style>.stk-e1d5342 {margin-bottom:12px !important;}.stk-e1d5342 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-e1d5342 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-e1d5342 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">12.2. The company\u2019s total liability is limited to the value of the order.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0eca2c6\" id=\"13-governing-law\" data-block-id=\"0eca2c6\"><style>.stk-0eca2c6 {margin-top:12px !important;margin-bottom:12px !important;}.stk-0eca2c6 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-0eca2c6 .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">13. Governing law<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-371d25c\" data-block-id=\"371d25c\"><style>.stk-371d25c {margin-bottom:12px !important;}.stk-371d25c .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-371d25c .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-371d25c .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">13.1. These Terms are governed by Georgian legislation. All disputes will be resolved in accordance with Georgian law.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2c71015\" id=\"14-contact-information\" data-block-id=\"2c71015\"><style>.stk-2c71015 {margin-top:12px !important;margin-bottom:12px !important;}.stk-2c71015 .stk-block-heading__text{font-size:22px !important;}@media screen and (max-width:999px){.stk-2c71015 .stk-block-heading__text{font-size:22px !important;}}<\/style><h4 class=\"stk-block-heading__text\">14. Contact information<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f4f0fb3\" data-block-id=\"f4f0fb3\"><style>.stk-f4f0fb3 {margin-bottom:12px !important;}.stk-f4f0fb3 .stk-block-text__text{font-size:16px !important;color:var(--theme-palette-color-3, #3D1D12) !important;}@media screen and (max-width:999px){.stk-f4f0fb3 .stk-block-text__text{font-size:16px !important;}}@media screen and (max-width:689px){.stk-f4f0fb3 .stk-block-text__text{font-size:18px !important;}}<\/style><p class=\"stk-block-text__text has-text-color\">14.1. For any questions or comments regarding these Terms, you may contact us:\nEmail: hello@lovelyroses.ge\nPhone: 598338699<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: November 14, 2025. These terms and conditions (\u201cTerms\u201d) govern the purchase of products and services that the company Lovely Roses offers to customers via the website www.lovelyroses.ge (\u201cWebsite\u201d). 1. General provisions 1.1. By placing an order on the Website, you (\u201cCustomer\u201d) confirm that you have read, understood, and agree to these Terms. 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