Frequently Asked Questions (FAQ)
- Order on the site – this would be the quickest and no details will be lost;
- Write an email to hello@lovelyroses.ge
- Contact us on Instagram or Facebook;
- Message us via Whatsapp/Viber + (995) 598 33 86 99;
- Chat with us – bottom right corner.
Do I need to register on the website?
- You don’t, just put in your email, no logins or passwords.
- Your email, for status updates, and the phone number (for emergency contacting and to send a photo of the bouquet);
- The recipient’s name and the phone number;
- The delivery address, if you know it;
- Any other comments/information you would like us to know.
- Yes, we will contact the recipient in advance via WhatsApp, Viber or Telegram.
We can, see “how do I place the order” above.
To contact us:
- Call us: (995) 598 33 86 99
- Email us: hello@lovelyroses.ge
- We also answer in WhatsApp, Viber, Telegram, Facebook, Instagram, chat (bottom right corner)
We recommend that you write a note for the receiver in the “message” field when placing an order (unless sending anonymously). If left empty the receiver might not find out who the flowers are from, as the couriers do not have this information
What does the note / message look like?
The message is printed and put into our branded envelope. The card is free.
The minimal product cost you can order on the site is – 80 Gel, plus the delivery fee.
How much does 1 rose cost?
The price varies per season. The current price is 10 lari
Can I order a specific number of roses?
Of course! This is a link for the red roses.
Can I order something that is not on the site?
Yes, just contact us to agree on the details and place an order for customized bouquet here.
What size is this bouquet/arrangement?
Each bouquet/composition is different. You can look it up in our flower catalogue.
Yes, we will send a photo of the flowers before they are off for delivery.
No refund can be paid if the bouquet has already been assembled.
No refund can be paid if the order placed requires special flowers which the store has to order in advance.
- Bank card – Visa/Mastercard;
- Paypal;
- By the bank transfer:
- For legal entities you will get an invoice after the order is processed;
- For individuals paying with TBC, there will be an order window at the end redirecting you to the TBC site;
- For individuals paying with the Bank of Georgia, we will send you the bank details
You can visit the shop and prepay for your order in advance.
You can order bouquet even on the same day as the delivery date, but it’s better to place an order 2-3 days in advance, so we can make sure that we’ll have the stock for your chosen bouquet.
Vake: Z. Paliashvili 38, 9:00-00:00 daily, except for 1 and 2 of January and the Orthodox Easter day;
- Tbilisi – 15 GEL;
- Tbilisi Airport / Lilo – 35 GEL;
- Rustavi, Mtskheta – 45 GEL;
- Gori – 64 GEL;
- Telavi, Borjomi, Kutaisi, Gudauri, Zestafoni – 92 GEL;
- Kobuleti, Batumi – 95 GEL;
- Kazbegi, Zugdidi, Poti – 110 GEL;
- We deliver from 9:00 AM to 12:00 PM.
- There are 3 delivery gaps:
09:00 – 14:00 / 14:00 – 19:00 / 19:00 – 23:59 - Contact the manager for a specific time delivery.
The time of assembling the bouquet depends on its size and the type, the arrangements in the box and the baskets usually take longer. We would need an absolute minimum of an hour and a half to two hours to make a bouquet and deliver it to your desired location around Tbilisi.
Yes, in 90% of cases our Tbilisi flower delivery is made by our own delivery service. On rare occasions, such as delivery overload or delivery in the regions, we outsource it to third parties.
Flowers last from 3 to 10 days, but, of course, it depends on the flower care, conditions including temperature, drafts, and the type of flowers. The red roses and chrysamthemums last the longest, while garden roses and generally fragrant flowers last the least. All our bouquets and arrangements come with detailed flower care instructions, which will keep the flowers fresh for a long time.
Are your flowers fresh?
We receive supplies 4 times a week. 3 times per week roses and 2 times per week other flowers.
Storage – we store flowers in 2 different cool rooms at different temperature for each type of flowers.
We have the best florists in town that are training to maintain top quality and freshness.
Where do you get your flowers from?
We bring different types of flowers from different countries. For example, we get exotic flowers from Holland, such as lisianthus, freesia, orchid, as well as lily, chrysanthemum, rose and many others. We get single-headed roses mainly from Ecuador. We import spray (multi-headed, branched) roses, limonium and gypsophila from Kenya. Georgian farmers supply us with seasonal flowers, for example, tulips, lilacs, sunflowers, etc.
Sender’s name never gets revealed, even if the order is not marked “send anonymously”.
Can I order a delivery without providing the exact address?
Yes, we will contact the recipient and deliver the order.
Yes, upon successful placement of the order you will get an email. If the credit card/Paypal method to pay is chosen, only the successfully paid orders are placed.
Will I get a delivery confirmation?
Yes, upon the successful delivery of the order you will get an email.
Will I see the order of the flower bouquet?
Yes, we will send a photo of flowers before they are off for the delivery.
Yes, you can place an order on the website with the self-pickup service. There you indicate the desired pick-up time.
Can you deliver my personal gift with the flowers?
We could pick your gift up on the way – this needs to be agreed in advance (the delivery time and the fee will increase). Or, you can bring it to the store a day ahead of the delivery and the gift will be delivered with the flowers.
We do. An invoice gets sent to you automatically upon placing an order in our system and zednadebi needs to be requested from the manager.
What currency do I pay in?
Our prices are stated in Gel, converted for convenience into either EURO or USD (select the currency you need on the storefront);
It will be deducted from your bank account in the currency of the account;
The amount could be different from the one on the site as the site’s conversion rate and your bank’s conversion rates might differ.
We manage our stock daily on the storefront, close what is not available and open what we are expecting to receive. However, flower suppliers can be unpredictable, they could arrive late or damaged and we could rund out earlier than expected.
Yes, we have Dutch garden roses (Garden Rose), peony-like roses that have an amazing fragrance. The roses imported from Ecuador are also of the Dutch variety. The rose grown in Holland itself is not tall due to natural conditions, it is quite tender and relatively less durable than the rose grown in Ecuador. However, the beauty of Dutch roses really oppresses other breeds.
Why are flowers expensive in Georgia?
Georgia, being a small country, does not import a lot of flowers, so does not get any bulk discounts. Also, there is only one way to get flowers into Georgia, by the airplane, which is the most expensive transportation in the world.